Privacy Policy

Last updated: January 1, 2023

At Tijowa Gojizu Pte Ltd ("us", "we", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us with inquiries
• Subscribe to our newsletters

Types of Data Collected:

• Personal Identification Information (Name, email, phone number)
• Document contents submitted for processing
• Payment information (processed securely by our payment processors)
• Communication records

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your document requests
• Communicate with you about your documents
• Improve our services and customer experience
• Comply with legal obligations

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure storage systems with access controls
• Encryption of sensitive data
• Regular security audits
• Staff training on data protection

4. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes we collected it for
• Comply with legal requirements
• Resolve disputes
• Maintain business records

Original documents are returned to you after processing, and digital copies are deleted after 30 days unless you request extended retention.

5. Your Data Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate data
• Withdraw consent
• Request deletion of your data
• Request information about how your data is used

6. Third-Party Disclosures

We may share your information with:

• Certified translators (for translation services)
• Notary publics (for certification services)
• Government agencies (when legally required)
• Payment processors (for transaction processing)

We never sell your personal data to third parties.

7. International Data Transfers

For international document services, your data may be transferred to and processed in countries outside Singapore. We ensure such transfers comply with applicable data protection laws and that your data remains protected.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Tijowa Gojizu Pte Ltd
18 Cross Street, #02-01
Singapore 048423
Email: privacy@tijowa-gojizu.sbs
Phone: +65 620033571